About Us

All support is based in the US by the same virtualization consultants and engineers that we put in the field to deploy solutions all over North America for clients, so you know your getting the very best. Our standard support services are available 24 hours a day, 7 days a week, 365 days a year.

We have a few options available to support clients.

Per Server Unlimited Support $995.00 Per Server, Per Year

We will support your physical or virtual server and everything it has on it regardless of version. This includes support for your virtual applications. This is a great support option for virtualization clients using Microsoft, Citrix or VMware solutions and require immediate access to an unlimited support service. This is an unlimited support option and requires that you list your server in our inventory.

 

 

All support is based in the US by the same virtualization consultants and engineers that we put in the field to deploy solutions all over North America for clients, so you know your getting the very best. Our standard support services are available from 7:00 AM to 7:00 PM Central Standard Time, except holidays.

We have a few options available to support clients.

Per Server Unlimited Support $495.00 Per Server, Per Year

We will support your physical or virtual server and everything it has on it regardless of version. This includes support for your virtual applications. This is a great support option for virtualization clients using Microsoft, Citrix or VMware solutions and require immediate access to an unlimited support service. This is an unlimited support option and requires that you list your server in our inventory.

Block Support Options

Block support services can be used for at your discretion for break fix

20 Hour Support Block for $2,900.00

  • Preferred Client Status
  • 30 Minute Response Time
  • Level II Engineering

50 Hour Support Block for $6,750.00

  • Preferred Client Status
  • 30 Minute Response Time
  • Level II Engineering
  • Free 1-Day Assess, Design and Consultation ($1,160.00 Value)

100 Hour Support Block for $12,500.00

  • Preferred Client Status
  • 30 Minute Response Time
  • Level III Engineering
  • Free 1-Day Assess, Design and Consultation ($1,160.00 Value)
  • Free 2-Day Virtualization Health Check ($2,300 Value)

 

The Exchange building block model simplifies deployments at all scales.

 

Get business email, calendar, and contacts delivered on your PC, phone, and browser. With a simplified approach to high availability and disaster recovery, achieve new levels of reliability and reduce complexity, while protecting sensitive and confidential information. The Exchange building block model simplifies deployments at all scales, standardizes high availability and client load balancing, and improves cross-version interoperability.

  • Enjoy more uptime through faster failover times and support for multiple databases per volume.
  • A built-in monitoring and managed availability solution provides self-healing features to automatically recover from failures.
  • Simplified load-balancing options improve flexibility and scale even while reducing cost.
  • Reduce storage costs by using larger, less expensive disks.
  • Data Loss Prevention (DLP) capabilities prevent users from mistakenly sending sensitive information to unauthorized people, while informing them of internal compliance policies.
  • Keep all your important data in one place by giving users an In-Place Archive with a native, well-integrated user experience.
  • Run In-Place eDiscovery across Exchange, SharePoint, and Lync data from a single interface through the eDiscovery Center.
  • Mobile device policies let you create approved mobile device lists, enforce PIN lock, and remove confidential company data from lost phones.
  • Manage your organization efficiently with the Exchange Administration Center, an easy-to-use, web-based interface.
  • Delegate permissions to specialist users based on job function, such as eDiscovery for compliance officers, without giving them access to the entire Exchange management interface.

Decrease the amount of time spent on management, while maintaining control

Manage powerful capabilities, including Data Loss Prevention (DLP) and site mailboxes, from the Exchange Administration Center a single, easy-to-use, web-based administration interface. Role-based access control empowers your helpdesk and specialist users to perform specific tasks without requiring full administrative permissions. This streamlined and intuitive experience helps you manage Exchange efficiently, delegate tasks, and focus on driving your business forward.

Keep important data in one place with Exchange archiving, large mailboxes, and retention policies

Empower your users with a large mailbox to allow them the flexibility to retain email in their primary mailbox or move items to an In-Place Archive. With flexible and powerful retention policies, you can take control of your storage and compliance demands while keeping your users productive.

Give your users an intuitive, touch-enabled inbox experience

Get more done from anywhere with a clean, uncluttered inbox that focuses on the relevant and important information.

Allow your users to work better together on teams and projects

Site mailboxes* let users collaborate on projects, get up to speed quickly on teams they join, and share information easily. Co-authoring, document storage, and versioning are provided by SharePoint, while messaging is handled by Exchange, for a complete user experience, including document access.

Customize Exchange by integrating web-based apps for Outlook and Outlook Web App

Help your users spend less time switching between apps and make their communications experience more powerful with an extension model that allows you to provide easy plug-in access to web-based apps within both Outlook and Outlook Web App. With single sign-on to multiple apps, you can reduce complexity for users and give them secure, authorized access for each approved application.

Eliminate email threats before they reach your network

Exchange actively protects your communications with built-in defenses against viruses, spam, and phishing attacks.

Protect your sensitive data and inform users of internal compliance policies

Prevent users from mistakenly sending sensitive information to unauthorized people. Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis, and PolicyTips in Outlook inform users about policy violations before sensitive data is sent. Built-in DLP policies are based on regulatory standards such as PII and PCI, plus Exchange can support other policies important to your business.

Essential that the Microsoft Active Directory support the needs of deployment models that include services hosted entirely in the cloud.

 

Active Directory has been at the center of IT infrastructure for over 10 years and its features, adoption and business-value have grown release over release. Today, the majority of that Active Directory infrastructure remains on the premises, but there is an emerging trend toward cloud computing. The adoption of cloud computing, however, will not occur overnight and migrating suitable on-premises workloads or applications is an incremental and long-term exercise. New hybrid infrastructures will emerge and it is essential that the Microsoft Active Directory support the needs of these new and unique deployment models that include services hosted entirely in the cloud, services that comprise cloud and on-premises components and services that remain exclusively on the premises. These hybrid models will increase the importance, visibility and emphasis around security and compliance and they will compound the already complex and time-consuming exercise of ensuring that access to corporate data and services is appropriately audited and accurately expresses the business intent.

Today’s organizations need to give workers access to data and information — across varied networks and devices — while still keeping costs down. Innovations that meet these needs — such as virtualization and cloud-based applications — help organizations maximize existing infrastructure investments, while exploring new services, improving management, and increasing availability. New and enhanced capabilities in Windows Server 2012 help you meet these challenges by making it easier and less costly to ensure secure access to valuable digital assets and comply with regulations.

For most organizations, the virtualization of Active Directory Domain Controllers has been ongoing for a number of years. Beginning with Windows Server 2012, Active Directory Domain Services provides greater support for virtualizing domain controllers by introducing virtualization-safe capabilities and enabling rapid deployment of virtual domain controllers through cloning. These new virtualization features provide greater support for public and private clouds, hybrid environments where portions of Active Directory Domain Services exist on-premises and in the cloud, and Active Directory Domain Services infrastructures that reside completely on-premises.

System Center 2012 R2 delivers unified management across on-premises, service provider, and Windows Azure environments.

 

System Center 2012 R2 delivers unified management across on-premises, service provider, and Windows Azure environments, thereby enabling the Microsoft Cloud OS. System Center 2012 R2 offers exciting new features and enhancements across infrastructure provisioning, infrastructure monitoring, application performance monitoring, automation and self-service, and IT service management.

Application focused

System Center enables easy workload portability between Windows Server and Windows Azure. It helps you deliver predictable line-of-business application SLAs by providing deep insight and diagnostics for your .NET and Java applications. Global Service Monitor and System Center Advisor deliver application health and performance insights from Windows Azure. System Center helps you provision your apps faster and repeatably using service templates. Your application developers and operations staff can help you take applications to market faster through built-in System Center-Visual Studio dev-ops integration. Finally, System Center provides your application owners with a unified, self-service view across clouds.

Enterprise-class

System Center 2012 R2 delivers best-in-class management for Windows Server environments that your critical business applications run on. It provides extensive built-in knowledge to help you optimize performance and availability for first-party Microsoft workloads like Exchange, SQL, and SharePoint. System Center helps you bridge physical and virtual networks, thereby enabling flexible workload mobility in hybrid environments. It can help you optimize your investments in SAN storage. System Center also provides robust heterogeneous datacenter management, including multiple hypervisors and Linux support. Finally, System Center enables unified monitoring for your on-premises and Windows Azure infrastructure, helping you to extend your existing investments and skill-sets.

Simple and cost-effective

To make it easier to deploy, we deliver service templates and runbooks for System Center components. You can easily integrate System Center capabilities with your existing management tools through the built-in web-service interfaces and Integration Packs. System Center can help you optimize storage cost-performance for your business-critical workloads by effectively managing Windows Server file-based storage and Storage Spaces. It also provides extensible automation and integration, thereby helping you to operate your infrastructure in a cost-effective and predictable manner.

Infrastructure provisioning

System Center helps you manage virtual and cloud environments with full support for Windows Server capabilities, including industry-leading Hyper-V scale and performance, plus support for VMware vSphere and Citrix XenServer. It also delivers robust support for Linux-based environments, with full support for Dynamic Memory. System Center allows VM connectivity to fibre channel-based SAN so you can virtualize the most demanding workloads and connect them to your highest-tier storage platforms. To drive down storage costs for your business-critical workloads, it enables bare metal provisioning and cluster creation of scale-out file server clusters. System Center enables virtual networking for multitenant environments along with automated provisioning of edge gateways that bridge physical and virtual networks. System Center delivers reliable and cost-effective automation to help you drive operational efficiency. You can also migrate on-premises workloads to Windows Azure through the familiar System Center experience. The Configuration Manager component helps you automate physical server deployments, software inventory, and in-guest updates.

Infrastructure monitoring

System Center provides best-of-breed Windows Server monitoring and robust cross-platform monitoring support (including RHEL/SUSE Linux, Oracle Solaris, HP-UX, and IBM AIX). You can assure physical, virtual, and cloud infrastructure health with the familiar Operations Manager console. Built-in network topology discovery allows you to monitor the health of your network devices. The connector between VMM and Operations Manager components enables granular monitoring of your private cloud infrastructure resources. The System Center Management Pack for Windows Azure allows granular monitoring of Windows Azure resources. You can monitor your VMware infrastructure with the VEEAM Management Pack. And you can ensure reliable workload configurations using the System Center Advisor connector for Operations Manager.

Automation and self-service

Use service templates for faster and repeatable application and workload provisioning—for example, to define and deploy a SharePoint farm for use by application owners. With the Windows Azure Pack, you can deploy scalable, multi-VM infrastructure services such as SQL clusters for use by application owners. Work with application owners to define the policies that govern the underlying infrastructure services, empowering them while retaining control. To ensure hybrid IT consistency between on-premises and Windows Azure environments, System Center provides unified views (through the App Controller component) and supports common deployment artifacts such as VHDs for Windows Server and Linux. Finally, System Center enables dynamic capacity expansion to support application needs through robust automation workflows (based on PowerShell and the Orchestrator component) and Integration Packs (including Integration Packs for Windows Azure and SharePoint).

Application performance monitoring

System Center assures LOB application SLAs by providing deep application insight for .NET and Java applications, including line-of-code level traceability to pinpoint and resolve issues that impact application health. Through integration with System Center Alliance partner BlueStripe, System Center can enable transaction monitoring. Achieve a rapid application lifecycle by delivering dev-ops capabilities that span people, process, and systems. Deep Visual Studio-System Center integration makes it possible for developers to work productively with their operations counterparts in a cloud-optimized release cadence. System Center Global Service Monitor gives you outside-in monitoring for web applications through Windows Azure-based global points of presence for a 360-degree view of application health.

IT service management

System Center offers easy publishing and consumption of IT services by enabling self-service requests for private cloud capacity through a Service Catalog and Cloud Service Process Pack. You get deep integration of people, process and knowledge with a CMDB as well as pre-defined industry-standard workflows for core datacenter processes. You can even measure and increase efficiencies of your operation through granular resource metering for chargeback combined with a data warehouse for SLA tracking and reporting.

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Understanding the Real Impact

Organizations today understand the benefits to a virtual infrastructure, but not all understand the complete impact to business. Let us help you get the full picture with an assessment of your environment. You'll be surprised at what the real cost of ownership is and how we can help reduce it. Our proven approach and methodology is used to understand the impact to business from end to end.

Free Health Check

If you have a virtualization solution and are having some challenges, use our express virtualization health check service to get an understanding of what's wrong and how we can help.

Free Support

Learn how our clients get access to free technical support services from our award winning team. You can take advantage of our special support offerings too.